Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Consumer Agreement
  • Some items in our catalog are made from recycled metal. It is handmade. Color, size, and distressed look vary per piece. All orders must meet the minimum amount $1,000.00.



  • Shipping & Delivery
  • At this time, Star Imports ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Star Imports ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Shipping cost vary and are based on weight and dimensions of the box or pallet used to package items. We use several carriers and choose the lowest cost unless otherwise stated by customer. We can give a rough estimate for shipping cost, but not exact , as we do not pack items without payment. If you decide after the items are packed that you do not wish to have them shipped there will be a restocking fee of 20% of order. 

     Due to the nature of our products, we are not responsible for the items damaged in shipping. Customer is responsible for filing damages with the shipping company. Accepting the shipment you are accepting these terms. Star Imports is not responsible for any damages that occur during shipping.  

     

    Handling Fee: 40% on all orders that do not meet wholesale criteria.



  • Sales Tax
  • All orders are subject to 8.25 % sales tax unless order meets wholesale criteria. 



  • Return Policy
  • Refunds and exchanges must occur within five days of receiving shipment. Customer is responsible for all cost for returning an item.



  • Store Hours
  • Open: Monday - Friday from 8:30am - 5:30 pm. 

    We are closed weekends. You may set up an appointment for the weekend, but will need to schedule it by Wednesday of that week. Weekend appointments are not guaranteed.